Terms of use

Version 2026-09 · HydroHome KH · [company legal name, registration number, address] · Contact: [email / Telegram]

Draft for legal review. This text describes how HydroHome KH actually works. Before selling units, have it checked by a lawyer familiar with Cambodian law (including the Law on Electronic Commerce and the Law on Consumer Protection) and fill in the company details marked [ ].

1. The service

HydroHome KH provides hydroponic growing units, the HydroHome app and website, alerts (for example by Telegram), a community, a marketplace for surplus produce and a supply-ordering service. You need an account to use the app.

2. Your unit and your safety

• The unit uses water and electricity together. Only use it as installed or described by HydroHome, on a circuit protected by an earth-leakage (RCD/RCBO) device, and keep children away from the electrics and nutrient bottles.
• Nutrient concentrates and pH solutions are chemicals: store them closed, labelled and out of reach of children.
• Alerts and readings help you, but they can be late or wrong (for example if the internet or a sensor fails). You remain responsible for checking your plants and equipment.

3. Feeding (dosing)

The app can suggest nutrient doses. In "Ask me first" mode nothing is added until you approve each step. Automatic feeding is only switched on by HydroHome after testing your unit. The unit has safety limits, but you are responsible for approving doses and for keeping the bottles correctly filled and connected.

4. Your produce

You are responsible for the produce you grow, eat, give away or sell. A "HydroHome verified" card only states what the system measured (for example growing days on a monitored unit and time on target). It is not a food-safety, organic or pesticide-free certificate, and you must not describe it as one.

5. The Market

• Selling nearby: HydroHome lists your surplus and passes reservations between you and buyers. HydroHome is not a party to the sale and does not handle payment: buyers pay sellers directly. Sellers must describe produce honestly and hand it over as reserved. Buyers must collect as agreed; repeated no-shows can block reservations.
• Selling to HydroHome (buy-back): an offer is only accepted when HydroHome confirms it. Produce is weighed and checked at collection and can be rejected if it does not meet HydroHome's quality standard [link or describe]. Payment is made as confirmed [method and timing].
• Your pickup address and phone are shown only to a buyer whose reservation you accept.

6. Supply orders

Orders sent from the app are requests. An order is only binding when HydroHome confirms the price and delivery. Payment is on delivery unless agreed otherwise.

7. Community rules

Be respectful. No spam, hate, harassment, illegal content, misleading health or food claims, or other people's personal data. Posts reported by several people are hidden for review; HydroHome may remove content and block accounts that break these rules. Leaderboards and badges are calculated by our server from verified records; trying to manipulate them can lead to removal.

8. Your account

Keep your login private. You can download your data or delete your account at any time in Settings → Your data. We may suspend accounts that break these terms or the law.

9. Changes and availability

We improve the service over time and may change features. We will ask you to accept important changes to these terms. The service may sometimes be unavailable (for example during maintenance or internet outages).

10. Liability

To the extent allowed by law, HydroHome is not liable for crop losses, indirect losses or losses caused by misuse, power or internet failures, or events outside our control. Nothing in these terms removes rights you have under Cambodian consumer law. [Warranty on units: describe.]

11. Law

These terms are governed by the laws of the Kingdom of Cambodia. Contact us first so we can try to solve any problem together: [contact].

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